After you receive the kit, you have fourteen days to prepare and mail in your device. If you purchased an iPhone and added the trade-in option, you might receive the kit together with your new iPhone. The kit will be mailed to the address you provide once your product has been delivered or picked up. After we receive your trade, we'll inspect the item and determine if it is in good condition. If your device does NOT match the description, you'll be emailed with next steps. If you paid in full but the value of the device was less than the cost of your iPhone, you'll be emailed an Apple Gift Card with the balance.
AppleCare+ covers accidental damage up to twice per 12 months. AppleCare+ with Theft & Loss covers up to two instances of theft or loss every twelve months. Each incident is subjected to a service charge or deductible. Taxes might apply. You must have Find My enabled on the device during theft or loss. Your iPhone should be associated with your Apple ID through the entire process of a loss or theft claim. Disabling Find My may result in loss or theft coverage being void. To participate in the iPhone Upgrade Program, you don't need to purchase AppleCare+ without Theft and Loss.
AppleCare+ in the United States has obligated AppleCare Service Company, Inc., an Arizona company and wholly-owned subsidiary Apple Inc., conducting business in Texas as Apple CSC Inc.